Service model is in shambles and sales reps are disengaging and frustration is palpable - Territory Sales Representative Paychex Employee Review

3.0
Nov 30, 2017
Recommend
CEO approval
Business Outlook

Pros

There's plenty of core payroll territory positions available for recent college grads or less experienced sales people to add a few years with a historically admired company and open themselves up to much bigger opportunities after two years or less of base quota performance.

Cons

New compensation plan this fiscal cut the monthly bonus of the average and above average rep substantially. Inbound leads in 1-5 EE range no longer go to territory rep and isntead are given to virtual sales. 20% or more of unit and revenue has disappeared overnight for most reps and certain territories are much more severely impacted. Decent reps struggling to meet quota isn't uncommon. The conference and Circle level reps are leaving en mass because money isn't worth the day to day grind, rapidly fading culture and team atmosphere in many (not all) districts. Territory reps and district managers are struggling to enjoy the atmosphere these days as there has been a drastic increase in micromanagement of individual territory rep daily activity and strict requirements to log activity, in detail, in SalesForce each day.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and Flexible Time Off

Cons

Low pay. Minimal to no career growth. Constant leadership turnover. Conflicting priorities from the top with little strategic direction. Endless “do more with less” mentality and burnout. Mandatory culture and positivity “training” instead of fixing the problems creating poor culture. The company has become reactive, chaotic, and disconnected from the employees who keep it running. Current CEO drove down stock price and eradicated worker morale. Terrible leadership.

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