2.0
Dec 15, 2017
Current employee, more than 10 years
Albany, NY
Recommend
CEO approval
Business Outlook
Pros
After 15+ years, pay was good, benefits good
Cons
No one really left at our branch, just 2 specialists left at office. Everyone else is mostly out of Rochester. Training is not what it used to be. Heard that because training was expensive and with high turnover the original training was ended. It is a rush in with minimal training and put on the phone. They know very little and make many mistakes. For those few of us left that had training, and are dedicated, you are not appreciated. There is so much work with not enough time I and others start working off the clock 1/2 early. God forbid you are not done by 5, all that overtime has to be used up adding to your lunch time. Really makes sense!!