Walking on eggshells in IT - Engineer Paychex Employee Review

1.0
May 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Get to play with lots of technology, blessing and a curse because not everyone uses the same tools for automation. Benefits are decent and there's food left over from meetings every day plus frequent donuts and candy cart. CEO seems to know what he's doing and the business is strong.

Cons

Most changes have to be done off hours so lots of unpaid work. Mega stress because so many environments, we struggle with standards, and if something goes wrong with your change management goes crazy. If management likes you you're ok, but they need their scapegoats. Management wants to move up so nothing can make them look bad. Most people including front line managers are walking on eggshells. You can't trust management. They give lip service to values but they are power hungry and vindictive. Best to keep your ideas to yourself. They can be downright childish. We spend too much time trying to figure out the dozens of goals per department, constant meetings, constant interruptions and politics. We don't finish goals, but spin the story. We can't finish because priorities change, projects don't get finished because we have to figure out and support what we build as we build it. Everybody seems to do Agile their own way. It doesn't fit what some of the teams do so people are confused. Our tools and repos can be slow and sometimes go down. Again, hard to get the work done on time. Operations issues / testing can turn into all hands events. There seem to be gender, age, race issues some subtle and some not. Women go into management and then they leave. Older folks have been getting pushed out for years. Ethnic impressions are laughed off.

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Paychex Response
7y
Thank you for your candid and direct feedback about areas of Paychex you feel need to improve in order for you to recommend employment here. Honestly, these comments are hard to hear but important because we value the opinions of all of our employees as we strive to be a premier employer. We want our employees to know that we value diversity, commitment to our company values, and mutual trust; where they enjoy working and communicating with their management team. I want to offer an opportunity to talk through your concerns more fully. If you would like to set up some time to speak, please reach out to dave@paychex.com. We hope to hear from you soon so that we both can feel better about your feedback through open and honest dialogue.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

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5.0
Jun 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

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