Department needs a re-set - Sales Development Representative Paychex Employee Review

The SDR department needs a total reset. Not set up right from conception. Managers are not being held accountable for their actions. Favortism/nepotism is rampant!! Managers do not follow thru, no consistency at all. Initial training was all over the place, no direction. Has not gotten any better, little to no ongoing training for reps. Reps are screaming out for coaching and direction with zero response. Q/A on the appointments set is done by the respective manager. I would think this would be frowned upon considering the managers performance and commission is based on the reps performance. Attempts to put new policies and procedures in place either fall off or are attempts to micromanage. We are supposed to be a sales team and sit with a bunch of service employees who complain we are too loud! What sales floor does not get loud? No recognition for accomplishments daily, weekly or monthly. I could continue on, but these are about the worst of them.