Worked to death no down time. Tied to an adherence schedule, Expected to be superman on occasion, I often forgot my cape. Clients calling in are impatient because the buck has been passed several times. 2nd and 3rd level support teams are not client facing so the client has to suffer if there is a system issue. No one will ever respond back to them because they do not have time and you cannot use a not ready state on the phone. CRM tools used are convoluted and extremely time consuming. I struggled to find an efficient process that brought customer satisfaction. Left because I had no control of process. Its sad because the company has potential , its evident management is not savoy enough to understand the big picture. I would only recommend this company to someone right out of school looking for corporate experience. Be aware of brainwashing culture process. Basically what they want you to do is except all the BS in the workplace and maintain a positive attitude. Thats one thing if your being compensated for it but your not.
