My experience at Paychex - Customer Service Representative Paychex Employee Review

2.0
Nov 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Great initial training program, great way to get your foot in the payroll industry, relaxed management. no micromanagement. Variety of clients were fun to interact with and assist on a daily basis. You get to learn about all types of industries and how they do payroll, from restaurants, to factories, to hospitals, to government entities.

Cons

Supervisors don't know the job as well as they should. You are expected to be a tax advisor, legal advisor, HR advisor, IT advisor, and general grunt worker for the clients with zero extra compensation for the amount or quality of work that you perform. This is a great job for a lazy "just make it through the day" type employee. Anyone who goes above and beyond on a regular basis should look for satisfaction elswhere. It was hard to find a "win" on a daily basis or feel that you were making an important impact.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
5.0
Jun 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

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