No longer a premium employer - Client Service Manager Paychex Employee Review

1.0
Oct 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, dedicated employees, pay is decent

Cons

Since Marty left, it’s gone downhill. Seemed ok till Liz Roaldsen came in with no sole, and started leading by firing squad. John Gibson chuckled when talking about recent layoffs, he cares nothing about employees, and only getting rid of enough us employees to ramp up payroll operations in India and the Philippines.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
1.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work and Flexible Time Off

Cons

Low pay. Minimal to no career growth. Constant leadership turnover. Conflicting priorities from the top with little strategic direction. Endless “do more with less” mentality and burnout. Mandatory culture and positivity “training” instead of fixing the problems creating poor culture. The company has become reactive, chaotic, and disconnected from the employees who keep it running. Current CEO drove down stock price and eradicated worker morale. Terrible leadership.

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