Doesn't Walk the Talk - Senior Management Role TTEC Employee Review

1.0
Oct 18, 2025
Recommend
CEO approval
Business Outlook

Pros

There are good people in the orgnization.

Cons

There is significant friction due to a misalignment between headquarters' strategic directives and the operational realities of the offshore center. Decisions originating from senior HQ levels often demonstrate a limited appreciation for global operating models, directly impacting execution efficiency.

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TTEC Response
7mo
Thank you for sharing your perspective after several years with the company. We’re glad to hear you had positive experiences with many of the people you worked alongside. We also appreciate your thoughtful feedback on organizational alignment and communication — insights like yours help us continue improving how we connect strategy with on-the-ground execution. Wishing you all the best in your future endeavors.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
15h
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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TTEC Response
15h
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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