TTEC reviews

3.3

54% would recommend to a friend

(11,432 total reviews)
avatar

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

TTEC has an employee rating of 3.3 out of 5 stars, based on 11,432 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

11K reviews
1.0
Dec 9, 2016
Recommend
CEO approval
Business Outlook

Pros

When it used to be sprint and good people working there.

Cons

Now they wont even interview any previous employees...bad company!

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TTEC Response
9y
Thank you for your feedback. We actually rehire previous employees as long as they pass all requirements. If you are a previous employee and was unable to secure an interview, please email us at socialmediateam@teletech.com and we'll try to help you out.
5.0
Mar 6, 2012
Recommend
CEO approval
Business Outlook

Pros

The Growth opportunities are amazing anyone with a High school Diploma can move up very quickly and even make a carrier out of it. I would recommended to everyone who wishes to have a growth opportunities. The Job enviroment is ausome , you dont need to come dress up with a tie or dressing shoes. You can be yourself. Is whats important at the End for a Job well done..

Cons

The Interview Process can be a bit time taking. But once you’re in there is nothing that can stop you but yourself to grow TeleTech®

2.0
Nov 28, 2025
Recommend
CEO approval
Business Outlook

Pros

The bonuses for end of month metrics where pretty good but they weren't even from ttech they where from the campaign we where working for (dish)

Cons

After a cyber attack (hacked) that crippled the system we where using to work with, it took about 2 weeks until we got back to working normal again, there was a bonus that ttec paid to the agents that closed the month with high metrics (ttech metrics) (besides the bonus the campaing paid us), which ttech never paid the agents that bonus for months, they kept saying that it will be paid for all the months we kept working closing the month with high metrics ( they kept saying the same thing for MONTHS). The bonus was never paid. And when ttech was going through some transitional stage they started firing anybody that they could to avoid having to liquidate and pay the most employees that they could. At the end there where only a few agents left anywhere from 10 to 15 agents whom they had to liquidate because ttech had ro get rid of every employee, some of the 15 or so employees that where able to make it without getting fired which was like walking on eggshels, some of those agents had been working there for over 8 years and ttech liquidated all of them with 100,000 pesos which is peanuts compared to what was rightfully owed to them

Viewing 1 - 3 of 11,432 Reviews

Glassdoor has 13,230 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.