Is TTEC a good company to work for as a Insurance Agent?

Insurance Agent professionals working at TTEC have rated their employer with 2.5 out of 5 stars in 290 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Insurance Agent Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Insurance Agent interview questions at TTEC .

Does TTEC pay Insurance Agent employees well?

Insurance Agent professionals rate their compensation and benefits at TTEC with 2.6 out of 5 stars based on 290 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Insurance Agent salaries and benefits at TTEC .

How happy are Insurance Agent professionals working at TTEC?

21% of Insurance Agent employees at TTEC would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Insurance Agent professionals have also rated TTEC with a 2.4 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.5 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2399) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 989 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 216 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 97 reviews))

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TTEC

TTEC Insurance Agent reviews

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2.5

21% would recommend to a friend

(290 total reviews)

Kenneth D. Tuchman

18% approve of CEO

18% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.6

Compensation and benefits

2.5

Culture & values

2.4

Work/Life balance

2.3

Career opportunities

2.0

Senior management

Insurance Agent employees have rated TTEC with 2.5 out of 5 stars, based on 290 company reviews on Glassdoor. This indicates that most Insurance Agent professionals have an average working experience there. TTEC is rated 35% below average by Insurance Agent professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

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Reviews by job title

290 reviews

1.0

Mar 5, 2026

Save yourself this job

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

The position offers remote work and consistent pay. It can provide experience for someone new to insurance customer service.

Cons

The work environment can be stressful, with high call volumes and pressure to maintain strict performance metrics. Training and support were sometimes limited, making it challenging to troubleshoot issues or keep up with the tools and systems. Management expectations could feel inconsistent, and work-life balance was difficult to maintain at times. The remote setup can feel isolating, and employee recognition was minimal.

TTEC Response

2mo

Thank you for sharing your experience and for your time with TTEC. We’re glad you appreciated the opportunity to work remotely and gain experience in insurance customer service. We also take your feedback seriously, as it helps us identify ways to strengthen training, support, and overall employee experience. We wish you all the best in your future endeavors.

1.0

Feb 20, 2026

don't work here it will ruin your mental health

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

only pro is the pay. 24/hr if you're bilingual, 21/hr for english only. Not bad of a pay but hours will be reduced to part time after it slows down.

Cons

Uneducated team leads who dont know how to help you and always refer to the group chat to help.

TTEC Response

3mo

Thank you for sharing your feedback. We understand your concerns about support from team leads and scheduling changes. Feedback like yours helps us identify ways to improve management guidance and the overall employee experience. We appreciate your input and wish you all the best in your future endeavors.

1.0

Feb 17, 2026

Not very good

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Great remote work schedule. If left alone, it's a great job.

Cons

Team leads and "The client" micromanage, lie, and write corrective actions on people for very minor mistakes. They change the rules and steal incentives this way. Say on thing on Monday then change what the said on Tuesday and blame you for doing what they told you to do. Team leads are bullies.

TTEC Response

3mo

Thank you for sharing your feedback. We understand your concerns about management practices and changing guidelines, and we take comments like yours seriously. Feedback like this helps us continue evaluating ways to improve leadership support, consistency, and the overall work environment. We appreciate your input and wish you the best in your role.

Viewing 1 - 3 of 290 Reviews

Jobs at TTEC

Bilingual Customer Service Agent – English-Spanish

Bilingual Technical Support Representative –Spanish-English

Ciudad de México

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Bilingual Customer Service Representative - Spanish–English

Ciudad de México

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Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

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don't work here it will ruin your mental health

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