Is TTEC a good company to work for as a Insurance Agent?

Insurance Agent professionals working at TTEC have rated their employer with 2.5 out of 5 stars in 290 Glassdoor reviews. This is a lower than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Insurance Agent Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Insurance Agent interview questions at TTEC .

Does TTEC pay Insurance Agent employees well?

Insurance Agent professionals rate their compensation and benefits at TTEC with 2.6 out of 5 stars based on 290 anonymously submitted employee reviews. This is 14.3% worse than the company average rating for salary and benefits. Find out more about Insurance Agent salaries and benefits at TTEC .

How happy are Insurance Agent professionals working at TTEC?

21% of Insurance Agent employees at TTEC would recommend their employer to a friend. This rating has decreased by 25% in the past 12 months. Insurance Agent professionals have also rated TTEC with a 2.4 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.5 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2399) , Customer Service Representative (CSR) (814) , Team Leader (165) , Licensed Insurance Agent (158) , Team Lead (151) , Insurance Agent (126) , Customer Service Agent (119) , Customer Service (113) , Sales Representative (99) , Technical Support Representative (97) , Fraud Analyst (86) , Customer Service Representative (CSR) II (83) , Customer Service (CSR) (78) , Talent Acquisition Specialist (78) , Trainer (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 989 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 634 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 216 reviews)); "Work environment is good and friendly" ((in 167 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 494 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 439 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 97 reviews))

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TTEC

TTEC Insurance Agent reviews

2.5

21% would recommend to a friend

(290 total reviews)

Kenneth D. Tuchman

18% approve of CEO

18% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.6

Compensation and benefits

2.5

Culture & values

2.4

Work/Life balance

2.3

Career opportunities

2.0

Senior management

Insurance Agent employees have rated TTEC with 2.5 out of 5 stars, based on 290 company reviews on Glassdoor. This indicates that most Insurance Agent professionals have an average working experience there. TTEC is rated 35% below average by Insurance Agent professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Reviews by job title

290 reviews

3.0

Oct 14, 2025

Can be ok. Depends on LOB

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Remote work, paid training, pto and benefits

Cons

Do not care about their employees at all. You are only a metric in a chair

1.0

Oct 11, 2025

Not my favorite place

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Pay and OT availability, nothing really else.

Cons

management, training, systems, work hours, no advancement.

TTEC Response

7mo

Thank you for sharing your experience with us. We’re glad to hear you appreciated the pay and overtime opportunities. We also value your feedback on management, training, and career growth — we continue to explore ways to strengthen leadership support and development for our teams. Wishing you all the best in your future endeavors.

3.0

Sep 18, 2025

Good for starting in industry

Licensed insurance agent

Recommend

CEO approval

Business Outlook

Pros

Remote, Team Leads are great

Cons

no room for growth when oep season is over your base pay is cut by 3 dollars per hour

TTEC Response

7mo

Thank you for sharing your feedback and highlighting your experience with TTEC. We’re glad to hear you appreciate the flexibility of remote work and support from your Team Leads. We also take note of your comments on pay and career growth, as these insights help us continue improving the employee experience.

Viewing 13 - 15 of 290 Reviews

Jobs at TTEC

Bilingual Customer Service Agent – English-Spanish

Bilingual Technical Support Representative –Spanish-English

Ciudad de México

View job

Bilingual Customer Service Representative - Spanish–English

Ciudad de México

View job

Bilingual Service to Sales Representative – Spanish-English

Ciudad de México

View job

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TTEC Insurance Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Can be ok. Depends on LOB

Not my favorite place

Good for starting in industry

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