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      TTEC

      Engaged Employer

      TTEC reviews

      Team Leads are pressuring the agents much - Customer Service Agent TTEC Employee Review

      2.0
      Nov 16, 2025
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It gives the team a high leading score or points and provide better experience.

      Cons

      pressuring much must cause mental health issue such as stress.

      avatar
      TTEC Response
      6mo
      Thank you for sharing your feedback. We’re glad you value the focus on performance and team experience. We also take your concerns about workload and stress seriously — insights like these help us continue improving support and wellbeing for our employees. Wishing you all the best in your future endeavors.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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