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      TTEC

      Engaged Employer

      TTEC reviews

      Worked FEMA program and loved it - Customer Service Representative (CSR) Remote TTEC Employee Review

      4.0
      Jan 10, 2026
      Customer service representative (csr) remote
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provided equipment, able to make changes to the schedule if needed, some great team leads and managers (the ones I had were for sure)

      Cons

      Wasn't transferred to a different project when seasonal ended like I was told I could be even after completing the assessments passed them but when I tried to book the interview for any of the there were never any available times no matter how often I checked for over 2 months and then the invitation expired for it and I tried to contact them regarding the issue and never received a response to any of the several times I reached out.

      avatar
      TTEC Response
      5mo
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the equipment, schedule flexibility, and supportive team leads and managers. We also take your comments about project transitions and communication seriously — feedback like this helps us improve how we support employees during changes. We wish you continued success in your career journey.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      4d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      Jun 18, 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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