Quit after the seasonal position - then find another job - Anonymous employee TTEC Employee Review

2.0
Oct 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get paid money Employees will work to keep you in a project if it suddenly fails You can register to get time off (at times) You get to work at home

Cons

The rules for being a good employee change all the time, usually overnight The tools you use to work break almost all the time Asking for help is usually met with disdain (if it is provided at all) No way to advance up the company quickly (have to work for the company for 6+ months, then pray a full-time position falls in your lap) Help Desk agents are almost certain to download items to your computer for a quick fix and blame you for the decision to let them do it Getting help from other departments is always a 'pass the buck' situation where no one wants to take responsibility for any problem - especially if it's under their department description to solve. You get paid less for being in a temporary work position than being a part-time employee, causing major drop-off after temp season Woefully discourage to work overtime, since any time over the work limit is not counted - at all Takes far too much multi-tasking to do a minimum-wage job (e.g. have to talk to people on company chat while speaking to (usually irate or 'busy') customer while navigating 3-4 different programs which will most definitely either lag or stop working on a regular basis) Working at home feels like being in a prison of your own design - having callers yell at you while your in your home never feels good Team Leaders in chat will do nothing but

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TTEC Response
9y
I'm sorry your experience with TeleTech wasn't so great. As a company, we are committed to providing employees with the best tools, technology and work environment to make their jobs as efficient and enjoyable as possible. All these changes that are happening right now are geared towards a positive change in company culture and business needs. Thank you for your review. We will do what we can to provide a smoother transition moving forward.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
3d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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TTEC Response
3d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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