Join eLoyalty to get your own Poseidon Adventure - Manager TTEC Employee Review

1.0
Dec 7, 2008
Recommend
CEO approval
Business Outlook

Pros

If you are billable to a client, you have job security Some managers treat direct reports with respect On paper it all looks good High consultant utilization rate Well respected company brand in niche markets

Cons

Poor financial decisions leading to greater job instability and low stock value Consulting services funds Behavioral Analytics start up venture that will eventually be sold off while consulting dies a slow death Executives are required to invest % of salary into company shares and will benefit by company sale. At the same time, company has reduced benefits and salaries for employees to prop up the balance sheet College grads from with zero real work experience are hired into Behavioral Analytics at high salaries and perform as academics when high quality repeatable end results need to be delivered Several rounds of layoffs that affect consulting mostly, where the billable revenue comes from Promotions are political and not based on performance Poor benefits compared to competitors - No 401k funding from company Salary increases are given in shares of company stock

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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