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      TTEC

      Engaged Employer

      TTEC reviews

      High expectations for low hourly pay - At Home Cust Service Representative TTEC Employee Review

      2.0
      Jan 12, 2017
      At home cust service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Almost anyone can get a job with this company. Work from home jobs available. If you can stand to work here for 6 months or more, you will probably get promoted.

      Cons

      Very low salary but high performance expectations. Overworked/slow response internal support. Overworked/slow response Team Leaders Unreliable software tools. Disconnected systems require duplicated work. Everyone I have dealt with in the company says all the right things yet does none of them.Think of "The Emperor's New Clothes". Very high turnover for work-from-home CSRs.

      avatar
      TTEC Response
      9y
      Thank you for your feedback. We apologize that your experience with TeleTech hasn't match our reputation as a great company to work at. Each year, management reflects on how to leverage employee salary and benefits. If the company is unable to increase salaries, it definitely gives more to the benefits and incentives package. Recently, we've made some changes to make the work experience better, and we're definitely going to continue improving the people and systems to make your job as easy as it can be. We appreciate all your feedback and will look into all this further. Thank you once again and we hope you'll stick around to see the new changes that's coming.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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