Wow! This is unbelievable. - @Home Agent TTEC Employee Review

2.0
Jan 19, 2017
Recommend
CEO approval
Business Outlook

Pros

I'm a temporary @home agent. The only pro is that it's at home and part-time. If you are wanting that kind of position for seasonal work.

Cons

I've been in training for 9 days. You are in an online meeting class with 15-20 other new hires. You spend most of your day on your own because your trainer doesn't know much more then you. Then you spend the day listening to others talk over each other and complain they can't get anything to work or they don't know what we're doing. You basically spend about 2 weeks lost and listening to others expressing the same sentiments. Then your trainer is overwhelmed and just picks 4 or 5 out of the group to focus her attention on while basically ignoring the rest of the group. Then you get thrown on the phones and you're clueless.

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TTEC Response
9y
Thanks for your review. We're glad you like the work from home setting. We're sorry if you feel the training process isn't that effective. We'll check on the program and see how else we can improve it. Thank you once again!

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wow YOU CAN Work at home

Cons

If you love to be harassed, discriminated against and tortured, this company is for you!

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