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      TTEC

      Engaged Employer

      TTEC reviews

      Employer is not loyal to employees - Senior Human Resources Consultant TTEC Employee Review

      2.0
      Jan 26, 2017
      Senior human resources consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable income and some good people to work with.

      Cons

      TeleTech does not look out for its employees. RIFs are a constant theme and they do not try to put loyal workers in other roles. HR allows managers to brow beat employees and does nothing to fix known issues. Engagement is low and turnover is high among all segments. This may be a good 1-2 year position, but don't look for a long career at TTEC.

      avatar
      TTEC Response
      9y
      Than you for your feedback. We're glad you like the pay and enjoy working with your team members. Ever since, the industry has been known to have a high turnover rate. We're certainly not thrilled with it, but management is really doing its best to keep the trend down. We also value each and everyone of you, especially employees who are performing well and we'd like to keep you and continue to give you opportunities to learn and grow. Management has made this clear but we know it will take time before we feel the changes. Thank you for your review, we really appreciate it and we wish you a great start to your career this 2017.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      11h
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      11h
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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