Horrible - Customer Service Representative TTEC Employee Review

1.0
Nov 8, 2012
Recommend
CEO approval
Business Outlook

Pros

Get paid for sitting and doing nothing during training.

Cons

Constant technical issues. When you call the tech line, there is at LEAST an hour hold time. I have heard that it can take up to FOUR. Training is basically nonexistent and mostly consists of troubleshooting why people are unable to log into systems needed for training. Good luck getting the correct pay, as the "accounting" department doesn't know how to use a calculator.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

See reviews by: Helpful|Rating|Date|All