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      TTEC

      Engaged Employer

      TTEC reviews

      Training is a JOKE - Anonymous employee TTEC Employee Review

      1.0
      Sep 20, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will hire ANYONE. Paid training.

      Cons

      Horrible training. The trainer I had actually pretended to wrestle a sea lion during training. I am 100% certain that has nothing whatsoever to do with working in a call center. Also, there is a section of online training that is supposed to take 10-12 hours and we were given approximately 2 hours to complete it. Needless to say, I did not have an opportunity to complete it. I was told I had violated something I was supposed to have studied in that uncompleted training and was fired because of it. I told the manager who fired me that I had never heard of what I was being accused of and had never read anything about it. That did not matter. I got fired anyway.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      10h
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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