Poor training. Unstable computer system. Don't quit your regular job before finishing training. - Sales TTEC Employee Review

1.0
Mar 18, 2019
Recommend
CEO approval
Business Outlook

Pros

Decent base pay for Work at Home.

Cons

Training was a farce. Interviewer said training was "intense." It was "inefficient." Basically, sit while trainer reads and do role plays. Only additional training material was how to log on to systems and breakdown of consultative selling. Into 3rd week of training and still had to log into phone system multiple times after entire system was down that morning. Systems kept going down throughout training. Must score 90% on weekly assessment or you are put on two-day unpaid suspension, then fired. You do not get a voice after that. 35 year career and only poor training experience I've ever had and I've worked for bigger companies than this.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
2d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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TTEC Response
2d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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