Exactly what you would expect from a part-time call center job. - Customer Service Representative TTEC Employee Review

2.0
Jun 28, 2013
Recommend
CEO approval
Business Outlook

Pros

The best part of this job was the fact that I worked from home and it gave me some experience I needed in terms of call-center type jobs that I needed to move forward in my career. The training was pretty easy as well. This job is better suited for someone who just really needs a part-time job; maybe someone who is an undergraduate student.

Cons

The scheduling is not very flexible. They will change your work schedule without too much notice. Also you don't really work the 20 or so hours you are scheduled, unless the call volume is up. So you may end up having to pick up other people's shifts. Also, you never really receive any feedback on how to improve or develop your skills.

Explore other reviews about TTEC

5.0
Oct 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Training Plus Opportunities Plus Onboarding Plus

Cons

Training Times Strictly Enforced (Options for Flexibility Needed) Salary Varies

4.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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