Will not recommend this place to anyone - Customer Support Agent TTEC Employee Review

1.0
Jul 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Good colleagues, but that is just coincidence. Has nothing to do with the company itself.

Cons

The worst management I have ever seen. Managers walk around with their head above everyone else's. One way communication from top till bottom. That is if anything is communicated out. Usually you just have to hear news and changes to the organisation as rumours. Don't respect employees in any way, and you will be reported or threatened with formal action if you express any dissatisfaction. This in spite of the company claiming to hear their employees, and also starting up a communication group which is not really working. They just have it, so it seems that they take employees seriously. You are a number and not a person, and they don't care if you leave. They'll just find someone new, and turnover is very frequent. MANY employees stay there for only a couple of months, as it's not worth it to be treated without any respect on minimum wage. Not the best career opportunities. Team leader is one of the only progressions you can make, as they are not interested in you advancing in your career. They don't care. I probably have plenty more cons, but this what I can think of now.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
4d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
4.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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