Great first work from home experience!! - Customer Service Representative TTEC Employee Review

4.0
Oct 14, 2019
Recommend
CEO approval
Business Outlook

Pros

You get to work from home so I am able to be here for my daughter when she gets home from school. The team leads are great and work with you. Benefits from day 1!!!

Cons

The companies that TTEC do CCR for have unrealistic goals. Your call time to speak with a 80 year old person isnt suppose to be more then 500 seconds. Your lucky to get their name in that amount if time. Or the horrible work instruction NOVLES you need to read when your on a call!!! Pay raises aren't great but there is room for internal advancement in TTEC.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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TTEC Response
1d
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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