Not a career opportunity, would only recommend for short term - Customer Service Representative TTEC Employee Review

1.0
Oct 28, 2013
Recommend
CEO approval
Business Outlook

Pros

It is a paycheck and they do direct deposit on time.

Cons

Schedules are flip flopped constantly, people with children are often left scrambling for childcare. If you are very sick, still go to work or you will be written up. Learn to make due with your paycheck very quickly. You will make just enough to keep you above the poverty line where you do not qualify for any help but you will still struggle to pay your basic bills. You generally cap out at $10 an hour and no more which for people who want to support themselves and work, will mean that you had better have a very low standard of living or be living with several people who split rent. Tenure means nothing. Turnover rate is very high. The job is very stressful for several reasons; the supervisors will constantly harp on you for any of your metrics that are not met, trying to balance the wants of the company vs the wants of the customer is difficult to do in the allotted handle time, some of the customers will be very, very abusive (the death threats and suicide threats make the name calling seem very tame). All those coupled with the fact that depending on the supervisor you have, you can be threatened with being fired daily does not create an endearing environment.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
5d
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
4.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Not a bad job for someone who needs the flexibility of working remotely.

Cons

Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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