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      TTEC

      Engaged Employer

      TTEC reviews

      Interesting Experience - Customer Service Representative TTEC Employee Review

      3.0
      Jul 7, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I was able to work from home. Support staff there to help as much as possible.

      Cons

      Very unorganized. My team lead was switched 4 times. Training was extremely limited. We were told we would only be dealing with a certain program, but ended up dealing with many. My poor trainer was not even given all of the info that we needed to do the job. We were not paid for time dealing with technical issues, even though the programs had random glitches daily.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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