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      TTEC

      Engaged Employer

      TTEC reviews

      Company more concerned with numbers than it's people - Team Lead TTEC Employee Review

      3.0
      Jan 20, 2014
      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good career advancement opportunities if you stick around and put in the necessary effort. Good overall work environment. Clear work expectations. Good co-workers.

      Cons

      Company is very process and procedure oriented, not people focused. It's easy to feel like a number and not valued. Pay is overall low and raises are not available in most positions. Typically you will only earn more if you get a promotion. The HC (Human Resources) department is very inaccessible to front line agents. As a manager it was difficult getting answers to questions or concerns. There is very high rep turn over due to pay and lack of career advancement options. Contracts change frequently causing agents and management to be let go with no warning.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      Jun 18, 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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