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      TTEC

      Engaged Employer

      TTEC reviews

      There is a glass ceiling - Team Lead TTEC Employee Review

      3.0
      Jan 27, 2014
      Team lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility with schedule for supervisors with children, options to advance are available, paid training environment, friendly co-workers.

      Cons

      Compensation of supervisors is lacking based on the expected work load. Lack of recognition provided for a job well done. Constantly being advised that supervisors are an expense to the company, we do not make them any money, therefore we do not receive equipment that operates properly. We are held accountable for things that are outside of our control and expected to change said things that are out of our control.

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      5d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      4.0
      Jun 18, 2026
      Health insurance customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad job for someone who needs the flexibility of working remotely.

      Cons

      Representatives were moved around quite a bit between different supervisors, which was both challenging and disappointing at times. It's always nice to be able to build a relationship with a set team/supervisor and be able to stick with that team for awhile.

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