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      TTEC

      Engaged Employer

      TTEC reviews

      Work from home - Customer Service Agent (CSA) TTEC Employee Review

      3.0
      Nov 8, 2020
      Customer service agent (csa)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Will update as I work Working from home during COVID-19 starting pay is not bad.

      Cons

      Training not so great course type classes instead of teaching what is needed to answer calls and transfer to the right department. Use Zoom Chat room for help learn from other workers asking about questions you don't know while you have customers on hold are that you need to know before hand. Some questions get answered some don't and agents and Team Leads (TL) are rude and don't know very much Trainer couldn't input the training hours because no access so myself and others never got our 1st check. This company is not well organized. To many user login names and passwords and to many websites to click too. Not honest about work schedule M-F 10:00am 6:30pm but yet we are 7 days a week on schedule strict on time off.

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

      avatar
      TTEC Response
      1d
      Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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