Save yourself the stress - Customer Service Representative (CSR) TTEC Employee Review

2.0
Mar 30, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay is ok for remote work Equipment is provided Seemingly good benefits

Cons

Work schedule TLs give wrong information Seems to be no actual management, HR team, or again anyone to schedule

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TTEC Response
5y
Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

Explore other reviews about TTEC

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and good hours.

Cons

Back to back calls but is manageable.

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TTEC Response
1mo
Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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