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      TTEC

      Engaged Employer

      TTEC reviews

      Unfair Downtime Policy - Customer Service Representative TTEC Employee Review

      1.0
      Jul 6, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have absolutely none because of their unfair practices and policies

      Cons

      It is a shame how this company when an agent has system issues, clearly to no fault of their own, this company would not pay the employee which is unfair. We have system issues daily and it is always a problem with their server. This posed a hardship on the employee when it is a company issue.

      avatar
      TTEC Response
      4y
      Your TTEC experience matters to us. Please visit www.ttecwehearyou.com to give us more details.

      Explore other reviews about TTEC

      5.0
      Jun 21, 2026
      Licensed insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, training, and equipment provided.

      Cons

      Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

      avatar
      TTEC Response
      1w
      Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
      3.0
      Jun 27, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great lead and co worker are extremely kinda, the work is easy.

      Cons

      The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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