Place does not go on federal laws and labor laws - Customer Service Representative TTEC Employee Review

1.0
Oct 9, 2014
Recommend
CEO approval
Business Outlook

Pros

Well the people you work with are nice and helpful the team leads some are cool others like trying to get you in trouble for stuff that is not even your fault like getting sick on the floor and having to go home I got a 2nd written warning

Cons

Schedule time off through esp is a joke my older brother was being deployed submitted three times in esp even with a supervisor to get it approved and everytime it was declined and what about FMLA oh wait you are not able to get that until you work a whole year and the fact that you log out of your computer to go to the bathroom you supposedly have 5 minutes not true not even 20 seconds my schedule adherence is 95% which means i only follow the breaks and lunch by the second but why is it if i follow it accordingly it still states in my metrics that I only have 95% adherence i only sign out for the restroom like once or twice during a 10 hr shift for less than 2 minutes to use the bathroom this place is a joke the pay sucks by the way seeing that we make barely enough for bills to be payed and ot you worked you always get screwed by it somehow on top of it all even if you call the sick hotline you still get wrote up by supervisors their is a special place in hell for the people who allow this type of working conditions to go on

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

you will always have a job if you come to work and follow their rules

Cons

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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