Do not recommend working here - Customer Service Representative TTEC Employee Review

1.0
Aug 24, 2021
Recommend
CEO approval
Business Outlook

Pros

- Remote - Some roles are above minimum wage - Some projects allow the use of a company computer - Company offered benefits (I don't recommend unless you can't get any better insurance)

Cons

- TTEC software is difficult to remove from personal PC so if you have to work for TTEC I recommend NOT USING TTEC SOFTWARE on your personal computer and ask for a company computer be sent. - Loss of hours AND change of schedule in the middle of projects and when transitioning between projects without even a days warning - Forced to use PTO instead of paying employees for hours/days lost due to the company's error outside of the employees control - Some leads don't provide actionable feedback to help improve metrics - EVERYTHING is done via a ticketing system - Company basically treats people like a number including the Benefits department - Varying results when contacting internal company support (ASD)

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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