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      TTEC

      Engaged Employer

      TTEC reviews

      It is a constant learning pace here and never a dull moment - Customer Advocate TTEC Employee Review

      5.0
      Oct 21, 2014
      Customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      I like the fact that you get always up to date information about policies and changes with them, you have search tools that is needed to do your job and answer questions, you have great support from team members, with the continous learning about health insurance to better yourself and others you come in contact with

      Cons

      INFORMATION OVERLOAD AND NOT HAVING ENOUGH TIME TO PROCESS IT ALL

      Explore other reviews about TTEC

      5.0
      Apr 30, 2026
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company and good hours.

      Cons

      Back to back calls but is manageable.

      avatar
      TTEC Response
      1mo
      Thank you for sharing your feedback and for your time with us as a Customer Service Agent. We’re glad to hear you had a positive experience overall and appreciated the good hours and manageable call flow. We also appreciate your note regarding back-to-back calls, and we recognize the importance of maintaining a sustainable workload. We wish you all the best in your future endeavors and continued success in your career.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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