Pros
TTEC is an okay company to work for. The pay is okay as far as being a work from home agent. When the benefits kick in as long as you remember to sign up every week until they finally kick in they are okay. You can earn PTO right away Depending on who it is some of the trainers and TLs are really cool to work under
Cons
System always crashing both the clients system and the time keeping system. All they care about is surveys and making sure agents stick to the script your actual performance and how you handle customers don't matter as long as you get the survey numbers and use the script. It can take forever to get answers to questions you want because its all online. Back to back calls all day with no break in between and you get yelled at and written up if you don't keep your call volume up and your call time down. Have to respond to customers on hold every two minutes even if the customer has been on hold for 45 minutes.
