Have a Backup Plan!!! - Senior Customer Service Representative TTEC Employee Review

2.0
Nov 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Paid training, provides computer and headset, somewhat competitive pay for work at home. Pto and minimal health benefits for full time only. Almost anyone can work here it's a very diverse company with many fields and levels of employment. Great for beginners and those who have other sources of steady income.

Cons

Extremely high turnover. They will let you go at the most random inconvenient time so have a backup plan and save money! No communication between departments. If they hire too many people you won't know until it's too late. They'll just send an email out of the blue saying you can't work. The hand doesn't know what the head is doing. Depending on the position, you will work a random schedule with any hours they deem fit regardless of what they tell you, it is subject to change due to the "nature of the business". Don't listen to their company values speech, it's not true. They don't value their employees you're just a number. Seniority in the company doesn't mean anything unless you actually know people in the company which is almost impossible unless you work in one of their physical offices. This is not a long-term job, expect to work on and off for the rest of your employment there.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
8h
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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TTEC Response
8h
Thank you for sharing your feedback and for your time with TTEC. We're glad to hear you valued the benefits and the teams you worked with during your tenure. We also take note of your comments regarding organizational changes, communication during transitions, management support, and overall employee well-being. Feedback like yours helps us better understand employee experiences and identify opportunities for improvement. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
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