Very unorganized-do not recommend!!!!! - Senior Customer Service Agent TTEC Employee Review

1.0
Mar 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote position, I can not think of any other Pros honestly. Too much micromanaging!!!!

Cons

Very unorganized and no info given on benefits and you can not speak to a person in Human Resources, everything has to be handled by submitting a ticket or email, the trainers do not have a clue as to what they are doing! No communication and very rushed training. You will be on camera for training and some of the trainers are just rude to the employees. Also, when you ask a question, its like the trainers and managers are very vague with their answers if they even have an answer that is. The pay is not anywhere near enough! for everything they require you to do. Very disappointed. Equipment does not come on time for the training class and then you get behind because the trainers rush through everything and expect you to remember all of it. The equipment they send is in poor condition or missing all together!!! Not very professional and that is putting it nicely. The training length in the offer letter is not the same as what the actual training period ends up being!! The list goes on.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

avatar
TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

See reviews by: Helpful|Rating|Date|All