Acquisition lead to poor leadership and no direction - Sr. Marketing Manager TTEC Employee Review

2.0
Jul 17, 2023
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved my team. They were all incredibly talented and deserved to be compensated much more than they were. I had a great people manager. He saw my value and did everything in his power to elevate me and compensate me with what I deserved. I enjoyed being fully remote and valued the benefits. Healthcare was pretty basic, but the unlimited PTO, sick time, and full-paid parental leave were very nice.

Cons

We didn't receive the yearly marketing budget until either the end of the first quarter or the beginning of the second quarter, leaving those first crucial months with little to no direction on goals, strategies, and spend. They justified it by saying we operate on a "5-quarter" year, but still were measured on performance based on a 4-quarter year. They offer "quarterly bonuses" based on your performance and the company's overall performance, however, you only see 3 bonuses a year because it takes them almost two months to disperse it to you - I never saw a "full year's" bonus. The acquisition also embodied a "promotion cap", meaning if you were to get promoted to a role that was being marketed at a certain range for outside candidates, you could only get promoted an additional 20% of your current salary - regardless of if you've earned what it was being marketed at. Very poor leadership and direction. I would not recommend working for this company. At least not in its current state. I feel like everyone is jumping ship.

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TTEC Response
2y
Thank you for taking the time to share.

Explore other reviews about TTEC

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, easy to work with.

Cons

Not much training, only 2 weeks provided and then QAs begin right away.

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TTEC Response
1w
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
2.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great team (if you’re lucky)

Cons

You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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