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      TTEC

      Engaged Employer

      TTEC reviews

      It’s okay as a transition job - Customer Service Representative (CSR) TTEC Employee Review

      3.0
      Aug 11, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home Training is very easy Pay is $15 minimum on any project PTO and Wellness time

      Cons

      90% of jobs are Call center focused (too much emphasis on metrics, having to stick to adherence such as you can’t use the bathroom without taking penalty and tone-deaf quality assurance grading) Experience will vary depending on what project you’re assigned to Client company might have ridiculous unattainable goals for metrics Sometimes it’s better just to apply directly to the company you’re assigned to because the pay might be drastically lower as a TTEC employee PTO doesn’t start accruing until after 90 days of employment

      Explore other reviews about TTEC

      5.0
      Jun 11, 2026
      Custiner service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work, easy to work with.

      Cons

      Not much training, only 2 weeks provided and then QAs begin right away.

      avatar
      TTEC Response
      6d
      Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you enjoyed the flexibility of remote work and had a positive experience with your managers. We also appreciate your comments regarding the training experience and onboarding support. Feedback like yours helps us continue evaluating how we prepare and support employees as they transition into their roles. We appreciate you taking the time to share your perspective and wish you all the best in your future endeavors.
      2.0
      Jun 19, 2026
      Patient support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great team (if you’re lucky)

      Cons

      You’ll be lucky if you stay with the team or company you were hired for after 2 years. Will not give you notice if you get laid off. Will use you as the worker to train their AI system for the job. Lack of support from management (again, depends on the team). Will wreck havoc on your mental health.

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