Where Wages Play Hide and Seek, Raises are Mythical Creatures, and Communication is a One-Way Street! - Customer Care Specialist TTEC Employee Review

2.0
Mar 22, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits are not bad. Could be better

Cons

I worked over a year and never received a raise even though I consistently scored 100% on my QA. 401K is matched up to a certain % and taken out automatically from your check after a few weeks on the job. Unless you opt out which they dont tell you that. They dont match your contribution until a year after being with the company only found this out by contacting the Financial company where my 401K was going to. I had PTO left, over 40 hrs when I left (was told it would be paid out) but because my state doesnt require it they didnt pay it. You can only contact them thorugh a ticket system which takes days to get a reply.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
6d
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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