Unrealistic expectations//Want Stress this Jobs for you // employees Set Up for failure - Customer Service Representative (CSR) TTEC Employee Review

Unrealistic expectations * score 93% call surveys you can have 8 outstanding surveys and two bad ones you don’t make 93% *QAs scored about calls 90% * 5 seconds to answer call * show empathy and use transitions statements properly *no more than 10 seconds of silence on a call * place customer on hold no longer than 2 to 3 minutes *Failure to do these 3 silence times in one call you get automatic 0 * must create cases with who what why etc must follow procedures and write good notes because you will get graded on it * you have 30 seconds after the call to finish notes and be ready to answer next call or management starts getting on to you *failure to so you get written up after 3 write up your gone * some management cares while others don’t * no pay raises in two years $15 hour * if you want to be stressed this is the job for you