Not for the weak - Customer Service Representative (CSR) TTEC Employee Review

Training is not great. You basically watch a bunch of PowerPoint presentations. Their AHT is 7 minutes which is unrealistic considering most people calling need more than 7 minutes. Every situation is different Back to back calls Cannot use acw to put in your notes ACW is 9 seconds Csrs want to help the customer, but can't due to constantly being reprimanded for going over 7 minutes. Angry customers. Slow computers Ancient CRM system that is constantly failing. Give you a hard time about taking time off, even when you have accrued PTO Can't plan a vacation bc they usually deny PTO The list is endless