Thinking twice - Escalations Specialist TTEC Employee Review

1.0
Aug 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay more than minimum wage

Cons

Everything from type of customer calls to support

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TTEC Response
10mo
Thank you for your feedback. We’re glad to know you valued the pay, and we also hear your comments on the role and support. Your insights are important as we continue to strengthen the employee experience. We appreciate the time you spent with us and wish you the best moving forward.

Explore other reviews about TTEC

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, training, and equipment provided.

Cons

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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TTEC Response
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great lead and co worker are extremely kinda, the work is easy.

Cons

The hiring window are unclear. You can go 7-9 months seasonal without know if youre even being considered to be hired. No raises.

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TTEC Response
16h
Thank you for sharing your feedback and for being part of TTEC. We’re glad to hear you’ve had a positive experience with your team and found your coworkers and lead supportive. We also appreciate your comments regarding communication around the hiring process, career progression, and recognition. Feedback like yours helps us identify opportunities to improve the employee experience and better support our teams. Thank you again for taking the time to share your perspective, and we wish you continued success in your role.
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