FedEx Office reviews

The company is has become very administrative centric and less about selling and getting in front of customer. Micro-management has gotten worse and leadership has changed to enforce more work and activity and has done nothing to compensate for these changes. Many tenured reps have either been let go or quit. The time it takes to sign new contracts is ridiculously long. Lots of back and forth with large companies and legal departments to sign a simple print agreement. Very frustrating when the bottom line is to prospect and sign new business. Too much red tape and too many people get involved to sign an otherwise quick and lucrative deal. Customers have been turned off because of this. They also eliminated the Field Account Executive position almost overnight in May with little warning and have put more work and strain on the Customer Service Specialists or “Jr. Account Executives” with new compensation packages or salary increase.

Employees are treated unfairly, bullied and graded on moving expectations. Sales bonuses were straight up stolen right out of the pockets from the sales force that worked hard to meet goals and then goals retro-changed unfairly with underperforming accounts to lessen sales results.