Is First Advantage a good company to work for as a Operations Analyst?

Operations Analyst professionals working at First Advantage have rated their employer with 3.2 out of 5 stars in 116 Glassdoor reviews. This is a lower than average score with the overall rating of First Advantage employees being 3.3 out of 5 stars. Search open Operations Analyst Jobs at First Advantage now and start preparing for your job interview by browsing frequently asked Operations Analyst interview questions at First Advantage .

Does First Advantage pay Operations Analyst employees well?

Operations Analyst professionals rate their compensation and benefits at First Advantage with 3.0 out of 5 stars based on 116 anonymously submitted employee reviews. This is 3.4% better than the company average rating for salary and benefits. Find out more about Operations Analyst salaries and benefits at First Advantage .

How happy are Operations Analyst professionals working at First Advantage?

43% of Operations Analyst employees at First Advantage would recommend their employer to a friend. This rating has decreased by 33% in the past 12 months. Operations Analyst professionals have also rated First Advantage with a 2.8 rating for work-life-balance, 3.4 rating for diversity and inclusion, 3.4 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Work From Home is good." ((in 74 reviews)); "The people were great and it was interesting" ((in 54 reviews)); "Benefits were good." ((in 38 reviews)); "Work life balance is good" ((in 35 reviews)); "Good culture and company values" ((in 29 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"One of the worst management." ((in 71 reviews)); "Low pay that is packaged" ((in 42 reviews)); "low salary for language speakers" ((in 34 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 22 reviews)); "No formal training for any positions." ((in 20 reviews))

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First Advantage

First Advantage Operations Analyst reviews

3.2

43% would recommend to a friend

(116 total reviews)

Scott Staples

85% approve of CEO

29% positive business outlook

Ratings by category

3.4

Culture & values

3.4

Diversity & inclusion

3.1

Career opportunities

3.0

Compensation and benefits

2.9

Senior management

2.8

Work/Life balance

Operations Analyst employees have rated First Advantage with 3.2 out of 5 stars, based on 116 company reviews on Glassdoor. This indicates that most Operations Analyst professionals have a good working experience there. First Advantage is rated in line with the average (within 1 standard deviation) by Operations Analyst professionals compared to other employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

116 reviews

4.0

Mar 10, 2026

Good

Operations analyst

Recommend

CEO approval

Business Outlook

Pros

Work balance, work from home

Cons

Less salary for non voice

First Advantage Response

2mo

Thank you for sharing your feedback. We’re glad to hear you value the work‑life balance and flexibility of working from home, as well as the tools we provide to support our employees. We appreciate your perspective on compensation and continue to evaluate our programs to ensure they align with market expectations and employee needs. Thank you for being part of the conversation.

1.0

Mar 10, 2026

Honest review

Operations analyst

Recommend

CEO approval

Business Outlook

Pros

They give good company asset new laptops

Cons

The company is very partial . They have literally left me speechless. They can come up with a lot of excuses . But honestly speaking I was the best among all in training. But they couldn't bare the fact that I was not boarding company cab due to which they threw me out by saying I couldn't qualify training which is absolute rubbish

First Advantage Response

2mo

Thank you for taking the time to share your experience. We’re glad to hear you appreciated the equipment and tools provided. We’re truly sorry to learn that your time with us felt disappointing and upsetting. We understand how frustrating it can be when expectations and outcomes don’t align. Training evaluations are based on multiple role‑related criteria, and employment decisions are made independently of transportation arrangements. We remain committed to fairness, transparency, and continuous improvement in how we support and evaluate our employees. We appreciate you sharing your perspective.

1.0

Mar 8, 2026

Need to improve - no growth

Operations analyst

Recommend

CEO approval

Business Outlook

Pros

FA you need to improve your management people. Also if its peak season you need to hire more people not put triple burden on a team of 5 people

Cons

Bad company don’t join at all. Less pay no appreciation

First Advantage Response

2mo

Thank you for sharing your feedback. We’re sorry to hear about your experience, and we take concerns around management support, workload during peak periods, compensation and employee recognition seriously. Feedback like this helps us identify where improvements are needed, and we’re committed to reviewing these areas to better support our teams.

Viewing 1 - 3 of 116 Reviews

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Bilingual Team Lead Operations

Zacatecas

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First Advantage Operations Analyst reviews

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Good

Honest review

Need to improve - no growth

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