Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Advantage?

42% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible work from home options" ((in 76 reviews)); "The people were great and it was interesting" ((in 54 reviews)); "Good benefits and vacation time" ((in 37 reviews)); "Remote Good colleagues Interesting work" ((in 14 reviews)); "The only thing great about this company are the flexible hours." ((in 13 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"Low pay that is packaged" ((in 40 reviews)); "Low salary and nothing else" ((in 34 reviews)); "The supervisor has no training skills or professionalism." ((in 26 reviews)); "Poor leadership and management." ((in 22 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 22 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

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First Advantage

First Advantage reviews

3.2

42% would recommend to a friend

(1,108 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.2 out of 5 stars, based on 1,108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Jul 31, 2018

Not a healthy place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Not much that can be listed here.

Cons

Usual problem - favoritism, unnecessary changes, heavy workload etc... Not a company that cares about their employees

5.0

Jul 30, 2018

Customer Success Director

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Large company but always looking for ways to do it better. I feel like my voice is heard and I am allowed to participate in committees that get to change products and process. Management is new but we all feel that we are finally heard. They came from outside of the industry to it feels like they are moving the company forward in a direction that is different from other companies in background screening. More like a technology company. Most of the reviews for this company probably come from the old legacy employees that couldn't keep up with the new company. Things are new and sometimes people don't like change. This is a place to work if you like change and innovation.

Cons

Some of the legacy employees are not being moved out fast enough.

5.0

Jul 30, 2018

Better and better

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I'm a member of the Marketing team and love being a part of this company! We're a small team supporting a global enterprise, which allows everyone to take ownership of their area of expertise. Things can get hectic, but there's a lot of opportunity for personal development. Great pay and work-from-home flexibility; solid PTO.

Cons

Years of integration efforts left a bad taste in the mouths of those who lived through them. Things are definitely turning around – CEO Scott Staples is a big part of that – it's just going to take time for everyone to realize this is not the company it once was.

Viewing 739 - 741 of 1,108 Reviews

Jobs at First Advantage

Bilingual Operations Specialist

Ciudad de México

View job