Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Advantage?

42% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Flexible work from home options" ((in 75 reviews)); "The people were great and it was interesting" ((in 52 reviews)); "Benefits were good." ((in 39 reviews)); "Work life balance is good" ((in 37 reviews)); "Great team to work with." ((in 14 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"Low pay that is packaged" ((in 40 reviews)); "Nothing much salary is low" ((in 33 reviews)); "The supervisor has no training skills or professionalism." ((in 24 reviews)); "Poor leadership and management." ((in 23 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 21 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

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First Advantage

First Advantage reviews

3.2

42% would recommend to a friend

(1,108 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.2 out of 5 stars, based on 1,108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Feb 3, 2018

Good place to work with creativity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good place to work with creativity

Cons

too much manual work process

3.0

Jan 29, 2018

Under New Management, but what really changes?

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

As probably others have mentioned, the work from home opportunities are attractive and the PTO is seductively large. I've had the pleasure of meeting Scott and talking with him and by all accounts, he's a good guy with plans to make the company a better place to work To this end, they've instituted a employee recognition program where you can send a public notice that you appreciate your coworker whether it be for a small act of bureaucratic kindness or for a big large favor. They've jazzed up the place. There is a notable amount of balloons and tinsel than 3 years ago

Cons

As a foil to the initially attractive compensation package, the 401 K contribution is a race towards the bottom for sure. Last year, HR informed us matching would be 1/2 of 3%. This year, they've instituted a monthly matching payout that is even lower. Unfortunately, I've gotten to know the HR department well enough to note that any questions about PTO and OT are always settled in company's favor. Example: Suppose your coworker was out on bereavement (her father died). She was gone for 3 days, came back Thursday, worked for 10 hours that day and 12 on Friday. One would think she would get 7 hours of PTO, but that would not be the case. According to a technicality in the Fair Labor and Standards Act, your coworker worked 22 hours and would only be eligible had she worked 40 hrs and FADV has chosen to enact it. This is nowhere listed in the employee handbook, additionally. Unless there's a clear law against a labor practice, FADV will allow it

First Advantage Response

Thank you for your feedback! We’d like to address your concerns regarding the 401(k) match. In previous years, we’ve calculated the employee match as an annual lump sum. In 2018, we’re providing the company match biweekly, concurrent with employee pay periods and in line with industry best practices. Our company match previously vested immediately and continues to do so with the new bi-weekly deposits. This is a key feature of our plan, which we hope will enhance the 401(k) benefit for employees over the long-term. Regarding your colleague’s paid time off, all PTO is accrued on a bi-weekly schedule based on years of service, and the schedule is outlined in the Employee Handbook. If you have any questions regarding the accrual schedule, please reach out to your HR business partner for clarification.

2.0

Jan 26, 2018

If you don't care about work/life balance, this is your place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great people who are always willing to lend a hand, ability to work remotely depending on your role.

Cons

No work/life balance, Expensive benefits, No real opportunity for growth

Viewing 775 - 777 of 1,108 Reviews

Jobs at First Advantage

Operations Specialist

Ciudad de México

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Bilingual Operations Specialist

Ciudad de México

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