Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Advantage?

42% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Ability to work from home great people (below C" ((in 72 reviews)); "The people were great and it was interesting" ((in 54 reviews)); "Work life balance is good" ((in 36 reviews)); "Benefits were good." ((in 35 reviews)); "Good culture and company values" ((in 30 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"One of the worst management it has." ((in 71 reviews)); "Low pay that is packaged" ((in 43 reviews)); "Nothing much salary is low" ((in 36 reviews)); "Poor leadership and management." ((in 24 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 21 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

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First Advantage

First Advantage reviews

3.2

42% would recommend to a friend

(1,107 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.2 out of 5 stars, based on 1,107 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Jul 7, 2016

Senior finance executive

Recommend

CEO approval

Business Outlook

Pros

Good working condition, good collections skills, developed professional approach , much to learn, reconciliation activities

Cons

Less appraisals , low recognition , less employee benefits

First Advantage Response

Thanks for your thoughtful review! We believe in our vision, and with the help of our valued employees, we can continue to transform the industry. We do encourage you to reach out to your manager or HR partner if you have constructive feedback on ways to improve. Many thanks!

2.0

Jul 6, 2016

Commission & Management

Account manager

Recommend

CEO approval

Business Outlook

Pros

The Account Management team has made many changes and NOW providing training.

Cons

If you were employed a year ago or more there wasn't any type of training provided. It was trial and error. The current VC plan sucks. Within the last 5 months it's change multiple times and it's still not definite. 56 employees were just laid off and there's proven fact that they are not finished. Financially the company is in trouble.

2.0

Jul 4, 2016

Former Account Consultant

Account consultant

Recommend

CEO approval

Business Outlook

Pros

Learning the background screening and drug testing industry. Also getting to know the clients and creating that partnership

Cons

There is literally no training except a few online courses. You can't service your clients if you don't have the proper training and support from management when you need it. Expect a heavy workload since they do not have enough account consultants. Some of the more tenured account consultants are hourly so they get paid overtime. The new account consultants are salaried and don't get overtime but have the same workload.

First Advantage Response

Thanks for your response. As always we encourage employees to speak to their managers or HR about ways to improve. Internal conversation and collaboration will create the opportunity for positive change. Over the past year we are proud to have a formal sales training program with instructor-led classroom sessions. Our sales staff receives the most comprehensive and engaging sales training in the industry thanks to our training professionals who have over 20 years of experience equipping sales to help service our clients. We also expanded our talent development resource focus to provide additional, hands-on training to our account management staff.

Viewing 880 - 882 of 1,107 Reviews

Jobs at First Advantage

Operations Specialist

Ciudad de México

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Bilingual Operations Specialist

Ciudad de México

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