Poor Post-Merger Integration: The transition from Sterling to First Advantage was mismanaged, leading to confusion and misinformation among leadership.
Lack of Transparency: Employees were not informed of role risks or structural changes—important decisions were made without consultation.
Abrupt Layoff Process: Team Leaders were asked to resign within an hour, without proper explanation or performance evaluation.
Disregard for Institutional Knowledge: Management failed to recognize or leverage Sterling’s operational strengths and experienced leadership.
Missed Opportunity for Collaboration: There was no effort to engage Sterling leaders in meaningful discussions during the restructuring phase.