Does First Advantage pay their employees well?

According to anonymously submitted Glassdoor reviews, First Advantage employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at First Advantage. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at First Advantage?

42% of First Advantage employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Advantage 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at First Advantage?

Operations Analyst (91) , Customer Service Representative (39) , Senior Operations Analyst (29) , Operation Analyst (25) , Account Manager (19) , Verification Specialist (18) , Manager (17) , Analyst (14) , Sales (14) , Director (12) , Team Leader (12) , Customer Care Representative (10) , Customer Success Director (9) , Associate (8) , Specialist (8)

What are the pros of working at First Advantage according to real employee reviews?

"Ability to work from home great people (below C" ((in 74 reviews)); "The people were great and it was interesting" ((in 56 reviews)); "Benefits were good." ((in 37 reviews)); "good work environment for the employees" ((in 12 reviews)); "Best place to work" ((in 12 reviews))

What are the cons of working at First Advantage according to real employee reviews?

"Low pay that is packaged" ((in 43 reviews)); "Low salary and nothing else" ((in 36 reviews)); "Poor leadership and management." ((in 25 reviews)); "There is literally no training except a few online courses." ((in 22 reviews)); "Information is commonly misrouted and many managers are completely unresponsive." ((in 21 reviews))

What are employees saying about First Advantage layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Advantage layoffs and their outlook for job security at First Advantage in 2026.

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First Advantage

First Advantage reviews

3.2

42% would recommend to a friend

(1,106 total reviews)

Scott Staples

69% approve of CEO

45% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

2.9

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

First Advantage has an employee rating of 3.2 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The First Advantage employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Mar 9, 2025

No thanks

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Unlimited PTO Hybrid schedule Off weekends and off by 8pm on weekdays Pay is good if your in leadsership

Cons

No structure Too much information they cram into training Constant training but no raises for reps Outsource a lot of agents and hold them to impossible metrics Everyone in leadership are friends from a old company and look out for each other no matter what No diversity amongst leadership. Although you have unlimited pto you can’t afford to take any at all because the workload is so large that when you return to work you will never be able to catch up

First Advantage Response

11mo

Thank you for taking the time to provide feedback about your time at First Advantage. We greatly appreciate the contributions of all our team members and are always looking for ways to improve the employee experience. We are sorry to hear that your experience with us failed to meet your expectations. Please know that we are committed to cultivating an environment where our team members feel heard and valued. Thank you and best of luck in your future endeavors!

1.0

Mar 6, 2025

Company keeps getting sold so they have an excuse for not giving people raises

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home there are no real pro's to this job.

Cons

No raises Benefits are pretty bad no respect company add's additional tasks about every 2-3 months to your job so they can fire/pay people less. Never worked at a company where it was so blatantly obvious managers do absolutely nothing also there are almost no male supervisors or managers so if you want to rise in this company be a woman. Especially since most of the managers I am aware of got their position through a friend and have no clue what they are doing.

First Advantage Response

11mo

Thank you for sharing your experience as a member of the team at First Advantage. We value the feedback from our colleagues and appreciate your taking the time to provide it. We are always looking to see how we can better support our team members to help them thrive in their roles. Please feel free to reach out to your People & Culture Business Partner to further discuss your concerns.

1.0

Feb 27, 2025

Not recommended

Verification specialist

Recommend

CEO approval

Business Outlook

Pros

The only advantage is a remote work

Cons

Management is very messy, all the time some useless changes. No possibility of salary rises.

Viewing 142 - 144 of 1,106 Reviews

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